PureGym London Moorgate

DO NOT JOIN PUREGYM..... They claim one price and then charge another and have the worst customer service when you try to raise it I realised this immediately when my monthly direct debit was £11 more than they stated and was suddenly £54 a month rather than the £44 stated (see screenshot) by contacting customer services and asking them to cancel the contract and refund the money due to this mistake. Their response was a rude response stating that I misunderstood despite their clear attempt to missell the offer. They also said they're not going to do anything about it and still charge me - so basically saying tough shit I've raised this with the ombudsman but my advice is to not fall in this trap and avoid them altogether.. Just go to anytime or the gym group instead who have better equipment and are cheaper respectively UPDATE: A few hours after posting this I got an email at 1am letting me know that there's no need to raise this with the fca since I was less than two weeks into the contract I could cancel and get a refund as per the Ts and Cs. And then when I asked them to do that they then claimed its a "goodwill gesture" like it's a favour to do what they didn't offer in the first place and are legally obliged to do Horrendous customer service and sales practices.... Avoid at all costs

On Saturdays and Sundays, the gym is fairly quiet at its right in the heart of the city. On week days, it's so busy. Right after work finishes, the gym is packed out. There's queues for machines, weights space. There's plenty of weights and machines to use. The free weights are pretty much always in the right place. Then gym is clean as the the changing rooms, showers and toilets. There's drinks machines selling water and protein shakes just after the entrance. As well as free towels. When going via the lifts, there's no sign saying where the gym is. It's LG2!

Quite a bad experience. The showers are usually dirty. The shower head is not adjustable, the water comes out in all the directions and there's no space inside the shower where the water doesn't touch you. That's a problem cause the water temperature is not adjustable and it always starts out cold and even after it starts warming up it's lukewarm. Sometimes there's no shower gel and you can't see without trying it out

Good equipment and availability, showers were reasonably clean but were cold for the first five minutes and took a long time to warm up. Even then they were only warm not hot.

The gym has all the essentials but I joined this gym at least 5 months ago and there has never been consistently good air con. In the last month, the gym has had portable air cons and the gym is unbearably hot. I really hope they sort out the air conditioning soon as it takes away from the experience and nice atmosphere.